Return Policy

I accept returns or exchanges if contacted within 14 days of delivery. You would be responsible for postage costs of the return. Please contact me for confirmation before shipping back.

All underwear and bodysuits are FINAL SALE due to hygenic reasons.

Customized items are FINAL SALE. This includes custom sized items. But if there is any fit issues, please contact me and I can make alterations for you.

I do not take responsibility for any wear and tear due to misuse of care instructions. But if there is anything out of the ordinary, please contact me and we can try and find a solution.

 

Care Instructions

I recommend to hand wash your lingerie. If using a washing machine, be sure to put items in garment bag and on a gentle cycle.

Hang or lay flat to dry. Do not tumble dry items. Do not iron items. This could damage the fabrics.

 

Custom Orders

I offer custom sizing at no extra cost. All you need to do is provide me with your detailed measurements (bust, underbust, waist, hip, thigh) depending on items. These items will be final sale but I can help with size alterations if there is any fit issues.

I can also customize fabric options within the range of textiles in my collection. Such as swaping a specific design with the fabric from another design at no extra cost. If you request custom fabric which I do not already have and need to source, there may be some fees for this customization.

Please contact me with any inquiries you have.

 

Where are you based?

I am located in Toronto, Canada.

For those in the city who would like to skip shipping fees, contact me and we can arrange an in-person pickup. 

 

How long will it take for my order to ship?

All items are handmade by me, made-to-order. This means every item is made after the order is placed. Therefore, I say to allow 2-4 weeks before shipped. Depending on my queue at the moment, it may be faster than this. If it is ever a busy season and longer than this, I will always send updates to you. 
I thank you for your patience and support.